What to Do When You Can’t Understand A Difficult Speaker in English

Listening and Understanding in English Listening comprehension skills are essential to business communication. This is made more difficult when one is hearing a language which is not your native language. Many of my clients complain that have to talk to business associates on the telephone or teleconferences, attend meetings or video conferences, and conduct conversationsContinue reading “What to Do When You Can’t Understand A Difficult Speaker in English”

Make Feedback Your Friend As a Manager

Communicate KEY POINTS: Give Feedback  in many different ways: verbally and non-verbally. Feedback affects performance Watch carefully for opportunities to give feed back Feedback is communication. In the business world feedback refers to the information that is received from a supervisor to a subordinate regarding performance either of a particular task or in general. ThisContinue reading “Make Feedback Your Friend As a Manager”

How to Handle Complaints and Keep Your Clients Smiling

Key Points Have a system to deal with complaints Train your staff carefully Make this a priority Do you hate to get complaints from your customers or clients? In a business, it is almost impossible to avoid getting complaints. However, it is important how you deal with them. An unhappy customer will do you damage.Continue reading “How to Handle Complaints and Keep Your Clients Smiling”